Vice President of International and Inflight Dining Operations
American Airlines

José A. Freig is Vice President of International and Inflight Dining Operations. He oversees American’s Airport Operations in more than 120 international destinations as well as Business Partner Operations and the delivery and performance of Inflight Dining on more than 6,200 daily departures from more than 125 catering locations– together focused on providing an exceptional customer experience.

Prior to this role, José served as Vice President of International, Contact Center Operations and Service Recovery, driving increased efficiencies across the airline’s Airports and Contact Centers.

He previously led Operations and Commercial for Mexico, the Caribbean and Latin America (MCLA), where he worked closely with the airline’s team members and partners in the region to elevate American as the leading U.S. airline in MCLA. Additionally, he also served as Interim President of Cargo and oversaw the airline’s Premium Guest Services operation.

José has held several leadership roles at American including Managing Director of Latin America and Caribbean Operations and Managing Director of International Government Affairs and Chief Security Officer.

José began his airline career in 1997 at America West Airlines in Tucson, Arizona. In 2008, he served as the Area Director of the West Region for Siemens Government Technologies in Phoenix, where he was the security technology and screening liaison to federal government agencies.

He is on the board of directors for Hostage US and is a member of the Latin American and Caribbean Air Transport Association, U.S. Department of State Overseas Security Advisory Council and the Orange Bowl Committee.